--- title: Help for Eggs | NestEgg Health FAQ, Health Pause and support url: https://www.nestegghealth.com/eggs/help/ description: Answers for NestEgg participants: wearables, sync problems, Health Pause, scoring, what other Eggs and your employer can see, and how to reach a real person for help. --- Nest 101 # Stuck? *(we've got you.)* The short answers are below, and every detail is in The Hatch, our help center. Still stuck? help is a message away: open the app and go to your profile › Support chat to reach our team, or ask Gregg, our AI assistant. [Open The Hatch](https://support.nestegghealth.com/)[Contact support](https://support.nestegghealth.com/contact) [Video: Post a ProofShot](https://www.youtube.com/watch?v=e5hRk5VmTOw) ## Questions Eggs ask. ### Do I need a wearable? Yes, one that measures heart rate during a workout. Automatic sync is optional: you can upload a screenshot instead. See [which wearables work](https://www.nestegghealth.com/eggs/devices/), or [More in The Hatch](https://support.nestegghealth.com/articles/getting-started/connecting-your-wearable). ### Does walking count? Yes. Any activity counts. A brisk walk usually scores in the moderate zone, and because you're scored against your own Level target, walking can win your Nest the week. [More in The Hatch](https://support.nestegghealth.com/articles/challenge-faq/what-activities-count). ### My workout didn't show up. What now? Open the NestEgg app: workouts sync when the app opens. Check that your device's app is allowed to write workouts to Apple Health or Health Connect, and that only one device is writing them. Still missing? Use Photo-Upload, or message Support chat in the app. The Hatch has a [fix for most sync problems](https://support.nestegghealth.com/categories/troubleshooting). ### A workout went past midnight on the last night of the week. Which week counts? The week it finished in. Scores lock at the weekly cut over, so open the app before then to make sure everything has synced. [More in The Hatch](https://support.nestegghealth.com/articles/challenge-faq/challenge-duration). ### I'm sick, injured or traveling. What do I do? Take a Health Pause in the app. While you're paused, your workouts aren't scored, your Level is frozen and you're left out of your Nest's average, so your Nest isn't penalized. Come back whenever you're ready. [More in The Hatch](https://support.nestegghealth.com/articles/challenge-faq/health-pause). ### How is my starting Level set? From the activity question you answer when you join. If you've done a NestEgg Challenge before, you start two Levels below where you finished. Levels then adjust at the end of each week. [More in The Hatch](https://support.nestegghealth.com/articles/scoring/understanding-your-level). ### Can a beginner really compete with an athlete? Yes. Everyone is scored as a percentage of their own weekly target. A beginner who hits their target scores 100%, exactly like an elite athlete who hits theirs. [More in The Hatch](https://support.nestegghealth.com/articles/scoring/what-is-a-level-score). ### Why do you need my date of birth? To estimate your maximum heart rate, which is part of working out how hard your heart was working in each workout. [More in The Hatch](https://support.nestegghealth.com/articles/getting-started/setting-up-your-profile). ### What do other Eggs see? Other participants in your Challenge can see your scores and rankings, your workout summaries (type and duration), your contribution to your Nest, and the average, peak and resting heart rate for your logged workouts. Second by second heart rate traces are never shared. Anything you post in the feed is visible to your Challenge too. The full detail is in section 7 of our [Terms and Privacy Policy](https://www.nestegghealth.com/privacy/). To control who sees your profile, see [profile and privacy settings](https://support.nestegghealth.com/articles/community/profile-privacy) in The Hatch. ### What does my employer see? Employer reports may include your name and Nest, Exercise Points, Level and scores, rankings, workout counts and types, total exercise time, whether you took part each week and how many feed posts and reactions you had. They never include heart rate data of any kind, your date of birth or age, Health Pause status or reasons, device or location data, or your workout photos, captions or comments. See section 7A of our [Terms and Privacy Policy](https://www.nestegghealth.com/privacy/). ### What does a Nest Leader do? Starts the Nest, sets the tone and notices when someone needs a nudge. They are not a coach or a referee. Think starter, not sergeant. [More in The Hatch](https://support.nestegghealth.com/articles/community/nest-leader). ### Should I sign up with my work email? We suggest a personal email, so you can keep your account if you change jobs. ## The video guides Short how to films for every part of the app: auto upload, manual upload, ProofShots, the feed, the leaderboard, Health Pause and fixing a workout. [Open the video guides](https://nestegg-video-guides.vercel.app/)